So… yeah it’s the end of another year. I guess in someways they go by really fast and in other ways really slowly. Reflecting on 2010 I think it’s been really great from a business point of view. Anyway, I’m going to try and list some highlights / defining moments of the year.
1. Dealt –> Contributed @ iPoker
Right off the bat iPoker went from Dealt to Contributed rake which was a big hit for a lot of affiliates. I didn’t really notice much myself. The big slump in turnover came in March or so which didn’t seem related to much apart from a pure reactivation and retention strategy. Player acquisition has never been a weakness for us but, I’d say that this was maybe a small warning sign that I could’ve acted on.
Anyway, dealt –> contributed is defo worth mentioning although in the end it didn’t really amount to much for me. This is pretty reassuring considering iPoker will change to an “Essence” type rake system at some stage in 2011. Hopefully, it doesn’t burn us too bad!
2. Jamie –> iPokerVIP

At the start of the year I was basically a sole trader who exclusively acted as an agent for Victor Chandler. Now the company has a real brand identity and great deals with rooms like; William Hill, Paddy Power, Unibet, Boyle Sports & Bet24.Com
Of course VC is still my personal #1 and represents continues to be the biggest earner for the company but, it’s reassuring to know that we don’t have our eggs in one basket.
The beta version of iPokerVIP.Com was launched in ~April and the site itself has come on leaps and bounds from them. As have the Ads on 2+2 and the company’s general forum persona. Hopefully, by the end of Q1 2011 we will have a website we are really proud of with full CMS.
3. The Thread
It’s quite weird looking back to advertising on 2+2. In my mind it always seemed like an inevitiability that the company would advertise there which is pretty odd when I see other companies deliberating over it for months. I guess it was brave and short-sighted at the same time. I’ve always just been interested in growing the business – not even making more money for myself but, streamlining the operation and making it the best out there. Obviously, it’s a ton of fun giving some of the big guys in the industry a fright or at least trying to, too!
Anyway, I guess a lot of readers will remember the thread and well thanks for reading still! I think the fact people who were supporting the company on the thread are still here 7 or 8 months later reading this post is the reason iPokerVIP is so special.
Here is a link to the thread. http://forumserver.twoplustwo.com/51/affiliates-rakeback/official-ipokervip-affiliate-support-thread-760802/
I still struggle to read it because I really consider the way some other companies acted and especially the actions of PokerAddict highly unethical. There are 3 basic things that went wrong on his part:
I’m not going to get myself into what went down on that thread again but, I never thought it would be possible to hate someone so much who you have never met… Well I guess Hitler and stuff but, you know what I mean. Anyway, maybe that says more about me than it does him? Who knows.
I hope I see that guy someday just to see his face because he went out to ruin and destroy me – there is no question in my mind. In the end I’m grateful 2+2er’s didn’t side with the biggest post count or the authority of the moderator and just went with what was right.
4. CRM Software

Throughout the year I’d say we offered our customers a service consistent with other affiliates but, maybe with a bit more of a personal edge. I’ve become great friends with some of them and if any player has a question it will always be dealt with in a quick and effective manner.
This is the problem in my opinion. Sure it’s great that if you’ve got a problem your affiliate or whatever company you’re dealing with will sort it out but, what about customer care? What happens if you stop playing? Or we notice you’ve had a downswing? or you’ve raked a lot in a specific month? How about 30 days after you sign up? An agent should come and check on you after all these events and offer you something a little extra – whether it be some coaching from a pro player, networking with other pros at your stakes or maybe a free sports bet for a bit of fun?
2+2ers are the high turnover, high-end customers but, at the moment affiliates offer a service comparable to that of a bonus code site. We will hopefully change this… Of course we will continue our monthly email mailers but, it’s my #1 priority not to lose site of what got the company to this posistion – which is great personal service.
Anyway, this CRM software has been built which will allow us to keep an incredibly detailed database and will ensure that this kind of high-end service is scalable.
5. VC: iPoker –> Entraction

Midway through December 2010 Victor Chandler announced they were migrating from iPoker to Entraction. Obviously, this was really scary for me but, on reflection it’s incredibly positive.
It forced us to manually reactivate and talk to hundreds of inactive players at VC and made sure that a high number of VC players saught us out to remain on iPoker.
This move effectivley catapults iPokerVIP to one of the Entraction networks biggest affiliates whilst maintaining our strong posistion on iPoker. Of course there are some affiliates on Entraction who are incredibly threatened and are crying cannibilisation at any opportunity.
I think they’re in for a huge fright when we run our VC offer. It will be all over 2+2 and undoubtedly some players belonging to these affiliates will want to try iPokerVIP out. That’s just the way it goes sometimes… Which is going to kill these guys who seem pretty amateurish.
Conclusion
There’s a ton of stuff I’m missing out – like the company’s 1st member of staff and the conferences we’ve been too. Of course there are a ton of exciting new projects too but, this is for another time and when iPokerVIP is finally going smoothly! So much change it’s hard to know when that day will be but, really expecting stuff to come together in Q1 of 2011 which is going to be extremely exciting.
Looking back on it all I can’t actually believe the company is so young. I was desperate to get out of Uni and actually had a business before this which I dropped out for which completley failed and was the kid with the Ebay business etc when I was younger etc. Anyway, I’m pretty happy with where the business is at the moment and see no reason why it wont continue to grow. Structuring my personal life and going out more is a different thing altogether but, I’m sure I’ll get to grips with it!
and it’s hard to pick but, this is probably my favourite song of 2010. Think the lyrics are pretty awesome.
Drave – Over